Privacy policy

The present privacy policy describes how Adda Studio collects, uses, and protects the personal information you provide when using our website https://addastudio.ca/. We are committed to respecting the privacy of your personal information and protecting it in accordance with this policy.

 

Collected Personal Information

We collect the following personal information when you use our Site:

• Full name
• Shipping address
• Email address
• Phone number
• Payment information (e.g., credit card details)

Additionally, we may collect non-personal information such as demographic data, preferences, and interests to better understand and serve our customers.

 

Legal Basis for Processing (For EEA Residents)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases in accordance with the General Data Protection Regulation (GDPR):

• The performance of a contract (to process and deliver your orders)
• Your consent (for marketing communications and optional cookies)
• Compliance with legal obligations
• Our legitimate interests (such as fraud prevention, security, and improving our services)

 

Use of Collected Information

We use the personal information we collect for the following purposes:

• Process and deliver your orders
• Communicate with you regarding your orders, products, services, and promotional offers
• Personalize and enhance your experience on our Site
• Send you marketing information about our products, services, and promotions unless you have opted out of receiving such communications
• Respond to your inquiries and customer service requests
• Prevent fraud and ensure the security of the Site and our customers
• We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Sharing of Personal Information

We do not sell, rent, or disclose your personal information to third parties unless under the following circumstances:

• With your explicit consent
• To comply with legal requirements, government authorities' requests, and court orders
• With third-party service providers who assist us in operating our business and providing our products and services (e.g., delivery services, payment services)
• To protect our rights, privacy, security, and property, as well as those of our customers and the general public

International Data Transfers

If you are located in the European Economic Area (EEA), your personal information may be transferred to and processed in countries outside of the EEA, including Canada and the United States, where our service providers (such as Shopify, payment processors, and marketing platforms) operate.

When transferring personal data outside the EEA, we rely on appropriate safeguards in accordance with the GDPR, including Standard Contractual Clauses approved by the European Commission, to ensure that your personal information remains protected.

 

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, and tax obligations. When personal information is no longer required, it will be securely deleted or anonymized.

 

Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

 

Cookies, SMS & Email marketing

*Cookies are small text files stored on your device that help us improve your user experience.

We use essential cookies necessary for the operation of our website. We may also use optional cookies and similar technologies (such as analytics and marketing tools) to enhance your experience and improve our services. For example, our website could use cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. This information is also used to determine when to send cart reminder messages via SMS. We use cookies and similar technologies to collect non-personal information when you visit our Site. You can configure your browser to refuse cookies, but this may limit certain features of our Site.

For visitors located in the European Economic Area, non-essential cookies are only activated based on your consent. You may manage or withdraw your cookie preferences at any time through our cookie banner settings.

 

Links to Third-Party Sites

Our Site may contain links to third-party websites. This privacy policy does not apply to those sites, and we encourage you to review the privacy policies of those third parties before providing them with your personal information.

 

Consent

Where required by applicable law, we obtain your consent before collecting or processing your personal information for specific purposes, such as marketing communications and non-essential cookies.

In other cases, we process personal information where it is necessary to perform a contract (such as fulfilling your order), comply with legal obligations, or pursue our legitimate business interests.

You may withdraw your consent at any time by contacting us or using the unsubscribe options provided in our communications.

 

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will take effect upon their posting on our Site. It is your responsibility to regularly review our privacy policy to stay informed of any updates.

 

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent to marketing communications at any time
• Request restriction or object to certain data processing activities
• Request data portability (where applicable)

If you wish to exercise any of these rights, please contact us at info@addastudio.ca.

If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority.

 

Contact us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at info@addastudio.ca.